Frequently Asked Questions
Everything you need to know about your DUSK shopping experience.
What is the typical shipping time for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days via our specialized white-glove delivery partners to ensure your items arrive in perfect condition.
Do you offer a warranty on your home products?
Yes, all DUSK furniture items come with a comprehensive 12-month manufacturer's warranty covering structural defects and craftsmanship. Textiles and accessories are covered for 90 days.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are the materials used in your products sustainably sourced?
Sustainability is a core value at DUSK. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are as kind to the planet as they are to your home.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link. For large furniture deliveries, our courier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible purchases.